We want you to be satisfied with ScrapeDrive. This Refund Policy explains when and how you can request a refund for our services.
1. Our Commitment
Standard Jobs reserve their fixed cost when processing starts. Auto Jobs reserve the highest compatible price reachable within the maximum selected by the user. Requests rejected before execution for validation, rate-limit, backlog, or insufficient-credit reasons are not charged.
2. Free Trial
New users receive 500 free credits to test our service. We encourage you to thoroughly test ScrapeDrive with your specific use case before purchasing a paid plan.
3. Subscription Cancellations
You may cancel your subscription at any time through your account settings. When you cancel:
- Your subscription will remain active until the end of the current billing period
- You will retain access to any remaining credits until the period ends
- No further charges will be made after cancellation
- Unused credits do not roll over and are not refundable upon cancellation
4. Refund Eligibility
4.1 Eligible for Refund
We will provide a refund in the following situations:
- Service unavailability: If our service experiences significant downtime (more than 24 hours in a billing period), you may request a prorated refund for the affected period.
- Billing errors: If you were charged incorrectly due to a technical error on our part.
- First subscription: If you are within 7 days of your first paid subscription and have used less than 10% of your credits, you may request a full refund.
- Service not as described: If our service fundamentally fails to perform as described in our documentation.
4.2 Not Eligible for Refund
Refunds are generally not provided for:
- Unused credits at the end of a billing period (credits do not roll over)
- Credits reserved after a scrape begins, including jobs where the target does not return the result you expected
- Subscription renewals after the first billing period
- Account termination due to violation of our Terms of Service or Acceptable Use Policy
- Target website changes (e.g., a website changing its structure)
- Issues caused by your own implementation or configuration
5. Credit Adjustments
In some cases, instead of a monetary refund, we may offer credit adjustments:
- If you experience intermittent issues, we may add bonus credits to your account
- For minor service disruptions, credits may be more appropriate than refunds
- Credit adjustments are applied to your next billing cycle
6. How to Request a Refund
To request a refund:
- Email us at billing@scrapedrive.com with your account email
- Explain the reason for your refund request with relevant details
- Include any error logs or screenshots if applicable
We aim to respond to all refund requests within 2 business days.
7. Refund Processing
Approved refunds will be processed as follows:
- Refunds are issued to the original payment method (credit card)
- Processing typically takes 5-10 business days
- You will receive email confirmation when the refund is processed
8. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. Chargebacks incur processing fees and may result in account suspension. We are committed to resolving issues fairly and promptly.
9. Enterprise Customers
Enterprise customers with custom contracts may have different refund terms as specified in their agreement. Please refer to your contract or contact your account manager.
10. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about refunds, please contact our billing team:
- Email: billing@scrapedrive.com
- Response time: Within 2 business days